@yhwong wrote:
Hello guys
I was trying to get statistic data on views and downloads for my journals, it's currently running v2.4.4.1
I found that the usage stats is not working. There are 5 folders in usageStats:
1) archive - there are many past log files dated back last year, which means it's not been getting data for 1 year.
2) processing - this folder is empty
3) reject - this folder is empty
4) stage - this folder is empty
5) usageEventLogs - this folder is active, contains all the past log files, even today.I have tried to troubleshoot the issues according to this post written by @beghelli
It shouldn't be anything wrong with base_url and file permission, what else could the problem be?
The log files are active and growing in usageEventLogs while archive has stopped working.Any help is appreciated.
Thanks,
yhwong
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