@Branko_Ancic wrote:
Dear OJS team,
We have a journal within your platform (http://www.rascee.net). We have experienced
a problem with upload and download.It seems, that we are not only unable to download submitted files, but also
uploading files does not work.I tried to open the submission file (word document) of submission #110, but
if click on one of the links "110-495-1-RV.doc" (there are two identical of
them on the Review page), I can't download the file, but I'll be taken to the
Summary page of the submission
(http://rascee.net/index.php/rascee/editor/submission/110). There is a same
link on the Summary page, however, if I click on it, it just reloads the same
page.We also just had a similar technical issue where I once more could not access
a submission. This is quite a problem since I simply can't access submitted
files. In this case it is Submission #108. The author tried to upload a
revised version of his paper as well as his comments in a separate file. He
did it in my view in the wrong place, under "Editing" and supplementary file.
But still I should see those files, I guess. However, I can't access them
either under "Editing", or "Summary (see attached file
_2 - it does not help if I click on "edit") or "Review" (see attached file _3
- I could present the files to the reviewers, but can't access them by
myself).If I am not the only one to have this problem, then this is a very serious
bug. This should be solved very soon, otherwise we simply can´t use the
platform, which would jeopardize the publication of the next issue. Could you
try to fix it as soon as possible?Please help us.
Thank you in advance.
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Participants: 2