One of our users of a journal in our Multi-Journal setup, is having an issue with a Institutional subscriptions. The user is at a university that has a institutional subscription to the journal. The user while on campus can access the journal but off campus using the Universities VPN they can not access the articles. The universities Institutional subscription had a domain and also in the box for IP ranges has on separate lines the first IP address ending with /16. Then on another line another IP address ending with /16. The last line another IP address ending with /16. The user is helping the department that is using the Journal with setup. The user also has an Individual Subscription that they are able to access the articles. The user can use the VPN to access other subscription while off campus.
Steps I took leading up to the issue
I deleted the IP range IP’s since it had a domain. The uses still couldn’t access. They had me try another domain name. I put that one in but the user still cannot get in.
What application are you using?
We are using: OJS 3.3.0.19.
Additional information
The same journal has other Individual and Institutional Subscriptions at other Universities that aren’t haven’t issues though I am not sure if they also use a VPN. Any ideas that I can try? Thanks.
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