QuickSubmit authorization error
Dear, We updated to version 3.4.0.7 and noticed that when accessing the quicksubmit plugin with the portal administrator user (multiple magazines) we received a blank screen and an error code 500,...
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"An unexpected error has occurred. Please reload the page and try again."...
The issue: “An unexpected error has occurred. Please reload the page and try again.” message appears when clicking save on Journal Settings > Masthead (for example changing journal title or...
View ArticleUse Javascript in website for alter designer
I need to build a layout that requires javascript, is there any way to use it inside? When I try to use it in the site settings in the source code part, it doesn’t accept it Is there any way to also...
View ArticleAdd option to open Remote URL (Navigation Menu Item type) in new tab or window
When you create a Navigation Menu Item with the Remote URL type in OJS 3.3 and 3.4, that URL opens in the same tab and it’s not possible to change the target through the dashboard. I’d like to request...
View ArticleISSUE: Network Status: The PKP PLN does not know about this journal yet
Hello Dear OJS management I am facing an issue while connecting pkp plugin to our journals. It showing me error Network Status: The PKP PLN does not know about this journal yet. While this error is...
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OJS 3 Security problem - OJS 3.3.0.16 - settings-plugin-grid/upload-plugin-file
Hi, We received a message from IT department. It was stated that attempts were made to upload files to our website continuously....
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Download and review stage cannot be sent
I have a problem in the review when I want to continue the next stage, it keeps loading. Does anyone have the same problem and how to solve it? 1 post - 1 participant Read full topic
View ArticlePHP Fatal error: Uncaught Error: Call to a member function getData() on null...
Hello, We are on OJS 3.4.0-6. I am getting the following when I try to run Article Report PHP Fatal error: Uncaught Error: Call to a member function getData() on null in...
View ArticleUpgrade from OJS 3.3.0-20 to 3.4.0-4 ERROR: Upgrade failed: DB: Exception:...
Describe the issue or problem I’m using OJS docker image, and when try to upgrade, the error occured 2025-02-12 18:35:14 [A pre-flight check failed. The software was successfully upgraded to 3.3.9.9...
View ArticleAnnouncement block on ojs 3.4.0-8
hello everyone, sorry if I open a post that may have already been widely discussed but with the search button I have not found an answer. in ojs 3.4.0-8 the blocker can no longer be inserted in the...
View ArticleOJS 3.3.0.15 Problem with sitemaps
Greetings, when trying to access the sitemap of a specific journal inside my OJS (we have like 70 journals) it throws http error 500, i can’t find anything related in the php error logs (actually, i...
View ArticleMissing pictures in html galley after using Native XML import plugin (3.4.0-8)
Description of the Issue Hello, I am experiencing an issue with the Native XML plugin when importing articles containing HTML galleys. The images embedded in these HTML galleys are dependent files....
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Problem Upgrade OJS 3.1.1.2 to OJS 3.3.0.19
Hi, it’s me again, hehe. I have an issue when upgrade OJS 3.1.1.2 to 3.3.0.19. I have raised the same issue yesterday but in this case at different OJS domain. I’m experiencing error like this when...
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I upgraded OJS from 3.1.2-4 to 3.2.1-4 and am facing a plugin issue
I upgraded OJS from 3.1.2-4 to 3.2.1-4 and am facing a plugin issue. When I upgraded OJS, the upgrade and installation were completed successfully, but I am facing a plugin issue. When I click on...
View ArticleFailed Ajax request or invalid JSON returned. It may be orcid?
When I try to open article I have mistake “Failed Ajax request or invalid JSON returned.” Error code: [Fri Feb 14 11:00:05.151446 2025] [cgi:error] [pid 4648] [client 23.109.20.31:40352] AH01215:...
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OJS3.4: Can't send email in Submission stage
Hi everyone, I’m working on an instance where I have installed OJS 3.4.0.8. When I’m in the Submission stage of the workflow and I try to send a Notify to an author or an editor, I get the same error...
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Orcid problem with ojs 3.4.0-8
Good morning everyone and thank you for your time. I have a problem with ojs 3.4.0-8 and the publication of the orcid. during the submission phase the author did not insert the orcid. a few days after...
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How can I change the settings in the source code to enable the metadata I...
How can I modify the source code to enable the desired metadata from the very beginning of journal creation? For example, I want to enable Subjects, Type, and Disciplines, as only Keywords are enabled...
View ArticleNew submission, new e-mail to all editors
Hello everyone, I need help with an email that is automatically sent, after a new submission, to all editors while it should only reach Journal managers. the text inside the email is this Dear {user}...
View ArticleFails to redirect to the admin panel
I confirmed that its password matches updated, as you mentioned in the other ticket. However, there seems to be an issue with accessing the admin account at...
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