Register page not working : Guzzlehttp error

My journal’s register page is not working. when i try to register new user, i am getting below error :

PHP Fatal error: Uncaught GuzzleHttp\Exception\ConnectException: cURL error 28: Operation timed out after 150001 milliseconds with 0 out of 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) in /storage/www/ejournals/ojscrae/lib/pkp/lib/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:200\nStack trace:\n#0 /storage/www/ejournals/ojscrae/lib/pkp/lib/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(155): GuzzleHttp\Handler\CurlFactory::createRejection(Object(GuzzleHttp\Handler\EasyHandle), Array)\n#1 /storage/www/ejournals/ojscrae/lib/pkp/lib/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(105): GuzzleHttp\Handler\CurlFactory::finishError(Object(GuzzleHttp\Handler\CurlHandler), Object(GuzzleHttp\Handler\EasyHandle), Object(GuzzleHttp\Handler\CurlFactory))\n#2 /storage/www/ejournals/ojscrae/lib/pkp/lib/vendor/guzzlehttp/guzzle/src/Handler/CurlHandler.php(43): GuzzleHttp\Handler\CurlFactory::finish(Object(GuzzleHttp\Handler\CurlHandler), Object(GuzzleHttp\Handler\EasyHandle), Object(GuzzleHttp\Hand in /storage/www/ejournals/ojscrae/lib/pkp/lib/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php on line 200, referer: journalurl/user/register

Steps I took leading up to the issue

1. Register page of the journal
2. when I filled all the fields, went through recaptcha, and then registered.
3. recaptcha verification failed. and logs from the server show the above.
4. I tried pinging pkp.sfu.ca which shows good
   ping pkp.sfu.ca
   PING pkp.sfu.ca (208.70.244.23) 56(84) bytes of data.
5. I checked with the firewall team and they say they don’t filter outbound connection

What application are you using?
3.3.0.13

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